Returns & refunds

Custom, made-to-order products

Each card is printed and programmed specifically for your business, so we generally can't accept change-of-mind returns once production has started. Please double-check your business name, spelling, design and review link before you order.

Faulty, damaged or incorrect items

If your card arrives damaged, faulty, or not matching what you ordered, we'll replace it or refund it — your choice. This is in addition to your rights under the Australian Consumer Law, which we don't try to exclude.

So we can fix it fast, please get in touch as soon as you spot the problem — ideally within 14 days of delivery, though this is just to help us act quickly and doesn’t limit your Australian Consumer Law rights. Please send us:

• Your order number
• A photo of the issue (and the packaging if it was damaged in transit)
• A short description of what's wrong

Head to our contact page and we'll get onto it.

If the tap or QR doesn't work

Every card is tested before it ships, but if the NFC tap or QR code isn't opening your review page, contact us — we'll troubleshoot and, if it's a fault on our end, replace it free of charge.

Mistakes on our end

If we printed or programmed something incorrectly versus your approved design, we'll reprint and reship it at no cost to you.

Mistakes on an order

If there was a typo or wrong link in what was submitted, reach out — we'll always try to help with a reprint, though a fee may apply since the original was made as ordered.