Why reviews matter

Reviews help customers choose you

Today’s customers research before they buy, and reviews influence every step of their decision.

Why reviews matter

Today’s customers research before they buy, and reviews influence every step of their decision.

93%

of consumers read online reviews before visiting a business.

Source: BrightLocal

84%

of people trust online reviews as much as a personal recommendation.

Source: BrightLocal

18%

increase in revenue for businesses that respond to reviews.

Source: Harvard Business Review

5.4x

more likely to convert when a business has 50+ reviews.

Source: Podium

People check reviews first

When trying a new place, customers turn to reviews to feel confident in their choice.

⌕ best coffee shop near me

Green Leaf

Green Leaf Café

4.8 ★★★★★ (324)

Open · Café

93%

of consumers read online reviews before visiting a business.

Source: BrightLocal

AI assistants and search tools prioritise businesses with strong ratings and recent reviews.

✦ AI Assistant

What’s a great brunch spot nearby?

Here are some top-rated options:

☕1. Green Leaf Café
4.8 ★★★★★ Open

🥐2. Sunrise Kitchen
4.6 ★★★★★

✦AI pulls from trusted, recent reviews to recommend businesses.

Great reviews build trust, influence decisions, and turn interest into loyal customers.

More reviews.
More trust.
More customers.

↗ Conversions
increase

A tap-to-review card on your counter turns happy customers into Google reviews — while they’re still standing in front of you.